Help Desk Software - Freshdesk CRM
ISO 9000 Quality
Premium Remote Support with 24/7 Emergency Support Initial response 30min, restoration 6 hours
Security SW updates - every 6 months Annual SW updates - every 12 months
Tier 1 - Customer - Local Technical support Tier 2 - 4 remote (GMT +2)
YEARS WORKING EXPERIENCE
YEARS WORKING EXPERIENCE
Patch management - All OS are based on Red-Hat enterprise Linux with active subscription. Security updates, as officially released by RHEL, on a twice-a-year basis.
Critical Vulnerability - Atrinet test, certify and install the critical patch in a time frame of a 2-3 weeks.
Password management based on RHEL ability's, include Lockout policy.
Logging and audit trail are active on the OS & App levels.
Hardening - a lot of work was done to installed with the minimum services (RPM) which are required for the system to function and proper operation.
Patch management - All OS are based on Red-Hat enterprise Linux with active subscription. Full updates, as officially released by RHEL, Once-a-year basis. Note - upgrade from Main RHEL (like version 9>10) is project based.
Atrinet SW Full updates, as officially released by Atrinet, Once-a-year basis.
Note - all Atrinet holds main version for all customers, any modification ordered by any customer (include Odido) will be available on the main version.
YEARS WORKING EXPERIENCE
We assembled a group of professionals with decades of experience in supporting SMSC, MMSC, Fun-Dials, and Voice Messaging that will do their best to keep you satisfied.
Our teams include R&D, Integration, and Support specialists ready to care for and maintain your VAS infrastructure.
Not just support - Analyze, Conduct Training and Consulting Seminars to ensure your CAPEX is reduced and ROI accelerates.
Call us directly?
+972 (0)77 806 6900Need support?
contact@atrinet.com