Atrinet NetACE Integrates with ServiceNow

16 - November 2022
Atrinet & ServiceNow

Atrinet NetACE Integrates with ServiceNow
Accelerate the evolution towards Zero-touch Network & Service Operations

November 2022 – Atrinet announced that NetACE, an Open Cloud-native Network Automation Framework, will integrate with ServiceNow to improve clients’ future rollouts of new technology and autonomous network management, powered by Artificial Intelligence and Machine Learning (AI/ML).  The Integrations will be available on the ServiceNow Store later this year.

Read the full Press Release Here


The first integration is with NetACE Auto-Discovery & Reconciliation, ServiceNow Telecom Network Inventory (TNI), and ServiceNow CMDB. It will drive end-to-end network visibility and topology mapping to the ServiceNow CMDB, allowing for autonomous inventory data assurance and closed-loop automation.


The second will be with ServiceNow Telecommunications Service Operations Management (TSOM), NetACE Fault Management (FM), and NetACE Performance Management (PM). The integration will monitor, analyze and provide visibility into network service-affecting conditions enabling actionable intelligence and contextual workflows for remediation and proactive customer care.


The third integration will leverage ServiceNow Order Management for Telecommunication (OMT) with NetACE Unified Service Activation & Fulfillment to enable rapid resource activation and service fulfillment across any vendors and technologies.NetACE Unified Service Activation & Fulfillment orchestrates RFS and CFS (resource/customer-facing services) across technologies and domains, and provisions the relationships between multi-vendor network services, cross-technology 5G network slices, and subscribers.

NetACE solutions support standard Open TMF APIs for integration with ServiceNow.


With ServiceNow and Atrinet, Customers will have better network and service inventory data accuracy, collect, analyze and prevent performance issues and service failing events, and establish and seamlessly provision resources and services.


About ServiceNow

ServiceNow (NYSE: NOW) makes the world work better for everyone. The  cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine


About Atrinet

Atrinet provides Intelligent Service Automation and resource management solutions for Multi-Vendor, Multi-Technology, and Multi-Domain Networks. Atrinet software and services address the challenges of Service Providers, Enterprises, Vendors, and System Integrators implementing open, virtual, disaggregated networks alongside the traditional siloed network architecture.

Atrinet’s NetACE cloud-native, microservice-based product suite offers a unique low-code approach to Automating all Discovery, Provisioning, and Network Management Processes under an open network unified management system.