NetACE is a vendor-agnostic solution that allows unified monitoring and control over a multi-vendor network in a global multi-site topology. NetACE has a built-in automated system that discovers all network elements and the topology that connects them. Once the system topology is discovered, the system allows monitoring and control over any element in the system, regardless of vendor. Communication uses standard management protocols adapted to the protocol that the specific equipment supports. Any change, configuration setting, unit or service activation or replacement of a faulty unit can be done remotely. Activation and control is via user-friendly monitoring systems that allow activation at a click of a button.